Customer Insights Throughout my career, I have worked with many marketing and sales teams to develop and implement an always-on, customer-centric demand-generation program. With each program I have developed, there is one thing I will not budge on – it all starts with...
Over the last few months I have seen numerous posts and stories about the use of AI by marketing and sales. With the democratization of these tools, it is no wonder that so many organizations are adopting them to improve. However, the question that must be asked is,...
Driving Business Growth It is no secret that we are in a period of economic uncertainty, and with that, many organizations have looked to cost-cutting measures as a means of preservation. Weekly I speak to CROs, CMOs, and executives who have had to cut personnel,...
Generative AI and Content Glut As a marketing professional, I can attest to the disruption caused by the increasing use of generative AI like ChatGPT in creating content and then pushing it out into the world. While AI-generated content has the potential to streamline...
Customer Data, AI, and Sustainable Growth. In today’s ever-changing and highly competitive business landscape, customer engagement is more important than ever. Brands of all sizes must understand how to use customer data and Artificial Intelligence (AI) to gain deeper...
Introduction to Digital Exhaust I am often asked why we chose the name Digital Exhaust for our new consultancy. Truth be told, we started with about 50 potential names; some of them were pretty crazy. But then we started to look at what we do for our customers. We use...